Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit or debit cards. PayPal banking services manages all of our banking transactions. Krakenboot Pawel Madry does not store any credit card numbers.
All prices shown on the Zwölfer website, www.zwolfer.com, are including VAT, in accordance with the applicable legislation.
Orders made in another person's name without the person’s consent, will be reported to the authorities. Krakenboot Pawel Madry holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Krakenboot Pawel Madry to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. Consumers have the right to return the order within 50 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Krakenboot Pawel Madry in order to get an address to send the goods to. Return shipping is paid by Krakenboot Pawel Madry. If you live in a geographical area where the national postal service does not offer returns, the customer may be obliged to pay for the return shipping. If an item is damaged during transport, Krakenboot Pawel Madry should be contacted within 30 days for information about compensation.
Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter. Return shipping is paid by Krakenboot Pawel Madry. If Krakenboot Pawel Madry cannot find any defects described above, the product will be sent back to the customer. Note that repair/replacements will be charged in the following cases, even during the warranty term. - Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.) - Failure or damage caused by unjustifiable repair or modification - Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake - Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating) - In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten - If the warranty is not submitted along with the watch. - Battery replacement will be charged even during the warranty term. The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Krakenboot Pawel Madry has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Krakenboot Pawel Madry ships Poland, Germany, Great Britain, Slovakia, Czech Republic, France, Netherlands, Belgium, Croatia, Italy, Slovenia, Austria, Greece. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting Krakenboot Pawel Madry customer service within 50 days, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to Krakenboot Pawel Madry. In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Krakenboot Pawel Madry either by email. If a product has been discontinued Krakenboot Pawel Madry has the right to cancel the purchase and refund the paid amount to the customer. Krakenboot Pawel Madry will notify the customer of a replacement or equivalent products if available.